Never wonder what to say in a sticky client situation again!

Make Emails as Easy as Copy+Paste with...Say What?! Email Templates for Sticky Client Situations
The Original Email Templates for Freelancers in Sticky Situations - Over 125 templates! 
These simple, copy and paste email templates can be tweaked to fit any difficult client situation and take the drama out of the equation.

Delivered immediately upon checkout, this Google Doc is easy to use and will save you hours of stress agonizing over how to compose the proper response.

 Take the stress out of sticky client situations.


I had a client go completely MIA after I finished making some changes to her website. I sent her final invoice and didn't here a darn thing for over a week.
I purchased your email templates this morning, picked one that fit the situation, and I had an apology and paid invoice within 2 hours. Thank you!! :)
Krista Miller
Say What is for you if...
  • You are a freelancer (like a web designer, copywriter, VA, etc.)
  • You’re looking for an easy way to communicate clearly with trouble clients
  • You want to make emails as easy as copy + paste!
Say What is NOT for you if...
  • You're not a freelancer
  • You don't have trouble clients or communication issues in your business
  • You want to come up with your responses from scratch
Say What?! takes the guesswork out of how to craft the perfect email and presents various options which are clear, direct, and professional. This ebook is my new business bible and one that I treasure so dearly!
Naomi Chambers
Hey there!
I'm Erin Flynn, founder of designbread.com, and I know how difficult clients can be. I've run into my own fair share while running my web design business!
I originally created Say What?! for myself to stop stressing when a problem popped up and stay firm with my policies and responses.
Over the years, I've helped thousands of freelancers craft responses to their own sticky situations, adding to my collection of email templates over time.
Now, I'm making difficult emails as easy as copy and paste for you and thousands of other freelancers!

So what are you waiting for?
Grab your email templates now!
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Say What?! Covers What to Say When...

Basic Emails
  • You get an inquiry
  • A potential client schedules a discovery call
  • You send the proposal
  • You send the contract
  • You send the initial invoice
  • You send additional invoices
  • You send the final invoice
  • The client makes a payment
  • The strategy call is scheduled
  • You send the website homepage mockup for review
  • It’s time for a weekly project update
  • You need approval on revisions
  • The project is ready for review
  • The project is ready to launch
  • You send the Goodbye Packet
  • You ask for feedback
  • You want to use the edited feedback as a testimonial
  • You send the client a gift
Processes & Offerings
  • A potential client requests a quote but doesn’t provide information
  • A potential client refuses to sign a contract
  • A client asks to cancel her contract
  • A client chooses to hire someone else
  • A client requests a phone call
  • A returning client wants something right away (but you’re already booked)
  • A returning client wants to work with you again (but you don’t want to work with her)
  • A client doesn’t want you to show their project in your portfolio
  • A client wants you to remove your credit from the footer of their website
  • A client wants a service you don’t offer
  • A client wants part of their project to look “different” from the rest
  • A client insists on something and then hates it
  • A client hates everything you’ve sent her
  • You can’t do something
  • You stop offering services
Boundaries
  • A client doesn’t respect your office hours
  • A client calls outside your office hours
  • A client wants to be friends on Facebook (and you don’t)
Money
  • A potential client says, “You’re too expensive!”
  • A potential client has a low (or no) budget
  • A client wants free work
  • You raise your rates
  • A returning client is unhappy with your rate increase
  • A client’s payment is late
  • A client tells you they are unable to make final payment
  • A client doesn’t make final payment (no explanation)
  • A client asks for a refund

Scope + Timeline
  • A client can’t make a decision
  • You can’t deliver the project on time
  • A client drags out the timeline
  • A client asks to extend the timeline
  • A client is scope creeping
  • A client wants more revisions that outlined in the contract
  • An emergency delays things
  • A client goes MIA

Other Problems
  • A potential client isn’t a good fit
  • You make a recommendation, and the client hates it
  • A client tries to tell you how to do your job
  • A client won’t take no for an answer
  • A client is rude to you
  • You make a mistake

Ready to make sticky client situations as easy as copy + paste?
Get Say What?! Now!
WHAT YOU'LL GET:

  • 125+ Copy and Paste Email Templates
  • Lifetime access to your Google Doc copy of Say What?!
  • Templates in an easily editable Google Doc format, so you can customize the templates to your own business
  • Confidence when responding to sticky client situations

Get Say What now -  $99

I just used the MIA script for a client I hadn’t heard from in a month… and guess what? They actually replied! Woo hoo!
Nicole
Frequently Asked Questions



Is this a book?
This is a Google Doc of templates! NOT a course, book, or workshop.
Are these email templates just for web designers?
Nope! These templates are designed for ALL freelancers!
What if I am unhappy with the templates?
That'd be a bummer, but because this is a Google Doc that you will make a copy of, refunds are NOT possible.
When do I get the templates?
Right away! After purchase you'll be able to login to your member area where you can create a copy of the templates and start copy+pasting immediately!

How long do I have access to the templates?
After purchasing, you have unlimited access to the Google Doc and can put it on as many devices as you own. You may not share it with anyone else.

Disclaimer: YOU are solely responsible for your success and results. Your results are dependent entirely on your effort, motivation, and commitment. We do not make guarantee your success or achievement of particular results. By purchasing our products or programs you agree that that is no guarantee for any specific outcome, and that you follow any instructions, advice, strategies, or other content or communications at your own risk. You agree to hold harmless any and all current or past owners, employees, or contractors of EEF LLC, as well as members of our communities that you may interact with. You take any and all advice at your own risk. You understand that with any business endeavor, there is inherent risk, including loss of capital or customers, and you assume all responsibility for any risk. See full T&C.